This policy explains what personal information Topcut Woodworx collects, why, and your rights under the Protection of Personal Information Act, 2013 (POPIA). [CHAD TO APPROVE THIS POLICY] [EFFECTIVE DATE TBC]
Who we are
Topcut Woodworx is the responsible party for your information. Our information officer is [INFORMATION OFFICER TBC, usually Chad]. Contact: topcutwoodworx@gmail.com or 079 922 1359.
What we collect
- Details you give us in the quote form, on WhatsApp, by phone or email: your name, phone number, email address, suburb, what you would like built, size, budget, timeline and any message.
- Photos or sketches you send us.
- Your delivery address, if you place an order.
- Basic website usage data through Google Analytics, such as pages visited and the type of device, only if you allow analytics cookies. [ANALYTICS CONSENT SETUP TBC]
Why we use it
- To reply to your enquiry and prepare a quote.
- To build, deliver and install your order, and to handle warranty requests.
- To keep basic records required by law, such as invoices.
- To understand how our website is used so we can improve it.
We do not sell your information and we do not send marketing messages unless you ask us to.
Who we share it with
Only the service providers we need to run the business: our website host, our email provider, Google (analytics) and WhatsApp (Meta) when you choose to message us there. Some of these providers store data outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.
How long we keep it
Quote requests and the files you send are deleted after 12 months [RETENTION TBC] unless they become an order. Order and invoice records are kept for as long as the law requires.
How we protect it
Quote requests are stored in a password-protected area of our website. Files you upload are not publicly accessible. Only Topcut Woodworx can see them.
Your rights
You may ask us to show you the information we hold about you, to correct it, or to delete it. You may also object to us using it. Contact us using the details above. If you are not happy with how we handle your information, you can complain to the Information Regulator of South Africa at inforeg.org.za.
Cookies
Our website uses a small number of cookies that it needs to work (for example, to protect forms from spam). If analytics are switched on, Google Analytics sets cookies to count visits. [COOKIE NOTICE TBC]
Changes
We may update this policy. The latest version is always on this page.